With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will primarily be based on Campus. However, this role require a level of flexibility and availability to work across a variety of locations and shifts especially during Commercial period (June until September). You will work on a 5 days over 7 rota. The rota covers work on any of the 7 days per week between 8am – 10pm. Therefore weekend working will sometimes be required. 

This role supervises a small team of our permanent and casual staff. You will be involved in their recruitment and responsible for their training. You'll work closely with your managers to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. 

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service.

This is a full-time, fixed-term maternity cover position starting March 2025 and ending December 2025 or the post holder's early return. The role is 36.5 hours per week

For an informal discussion about the role, please contact Stephen Schilizzi at sls87@bath.ac.uk. However, please ensure that you submit your application through the university website.

What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our  commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the VR³ÉÈËÊÓƵ a great place to work. Follow us and on Twitter for more information.

Closing Date: 01 Jan 2025

Department: Management, Specialist and Administration

Salary: £25,433 per annum
You will receive a market supplement will bring your pay up to the equivalent rate of pay for spine point 15 on the University pay scale.